Visitor
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1 Message
Can't Cancel - getting so frustrated
I am trying to cancel my installation and account. I never want to use XFinity now that I see how hard it is to cancel them....I have spent 2 hours on the phone only to be hung up on twice. Someone needs to contact me ASAP to cancel my account. I will NOT allow them to install if you do not cancel this appointment so you will be wasting your technician's time.
XfinityChelseaB
Official Employee
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2K Messages
23 days ago
Hello @user_5a2g4u, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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