Skip to main content

    Support

    Offers

Z
zeejonez3
1st Topic

1 Message

Saturday, April 5th, 2025 8:24 PM

CANT CHAT AND EVERYONE LIES!!!!

Was promised two months off my bill, which made me fall behind becuase they never gave it to me after TWO HOURS on chat and six people some said (which I have screenshots of) that I’d be getting a $100 credit and my service would be on for next two weeks so I can catch up. So next day $100 credit is cancelled and they shut off my service and now I can’t talk to anyone. This can’t be legal, just straight lying and promising things. I’m gonna lose more than I owe them for my internet being off. This is unethical. I NEED TO SPEAK TO A PERSON!!! 

Question

 • 

Updated 

16 days ago

11

2

0

XfinityRichard

Official Employee

 • 

1.8K Messages

16 days ago

Hi there, @zeejonez3 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your credit concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

0

0

XfinityRichard

Official Employee

 • 

1.8K Messages

16 days ago

@zeejonez3 It was a pleasure working with you in private and making it right to you in regards to what was promised to you and getting you taken care of.-Richard

0

0

forum icon

New to the Community?

Start Here