Please don't post any personal identifying information in this public forum.
You have posted your personal identifying information to an open forum where anyone on the internet can read that information and harvest it for spamming or identity theft. Therefore it has been marked Private.
Personal identifying information can include:
Full name
Address
Email address [any]
Phone number
Account number
In the future please refrain from posting any personal identifying information to the open Forums.
(edited)
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hello @user_773fc5, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
user_773fc5
Visitor
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3 Messages
1 day ago
cant find my account
2
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XfinityChelseaB
Official Employee
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1.9K Messages
1 day ago
Hello @user_773fc5, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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