1 Message
can't get anyone over the phone
this company is so so so bad. can't get anyone over the phone. only can get to automated messages. the chatting doesn't get anything done and takes FOREVER. How are prices going up and service going down?
1 Message
this company is so so so bad. can't get anyone over the phone. only can get to automated messages. the chatting doesn't get anything done and takes FOREVER. How are prices going up and service going down?
XfinityAdrienne
Official Employee
•
910 Messages
30 days ago
Hey there, user_qv3dha! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting in touch with us, it certainly is not what we want for our customers. We will document the feedback regarding the experience with reaching out team. We would be happy to help with anything here with you. Can you please send us a DM to get started, so we can address the concerns?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "
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(upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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