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doreenrk
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Tuesday, June 16th, 2026 6:10 PM

Can’t get HBO Max. I am a subscriber.

Been to Xfinity store three times
Had technician at the house

Tried to do it on the TV could not

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doreenrk

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3 days ago

Ben without HBO Max for close to three weeks. I have been paying for the subscription for many years  never had a problem before.

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XfinityPeterH

Official Employee

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2.8K Messages

 

doreenrk I would be reaching out if I didn't have access to HBO Max too. We can review your account and make sure the HBO Max subscription is connected with your Xfinity account. Please feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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