Can't get service or stay signed in

I get no confirmation for my order, the website keeps signing me out for no reason, and the app says I'm not authorized

Responses

XfinityJustinC

Official Employee

•

1.1K Messages

4 days ago

Hello, @user_613uqs thank you reaching out over Xfinity Forums. You've contacted the right place, and definitely want to ensure your order is received, and you get confirmation. It can take up to 6 hours to receive the confirmation email, when did you place the order?

2

0

U

user_613uqs

2 Messages

@XfinityJustinC placed the order April 1st still nothing

Like

Reply

1 day ago

0

XfinityBrianH

Official Employee

•

1.2K Messages

user_613uqs Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

Customer Service

user_613uqs

Can't get service or stay signed in

XfinityJustinC

user_613uqs

XfinityBrianH

New to the Community?