Can't purchase XFi

I am trying to purchase one Xfinity WiFi Extender XFi for $119. The product page loads, but every time I click Buy I receive the purchase error page. I have tried multiple browsers while signed in as the Primary user. My local Xfinity Store says they cannot sell it and phone support incorrectly says the device does not exist. Can a Digital Care Team member manually process the order or determine why my account cannot complete the purchase? Please contact me through my email on record. I'd really like to solve this problem! Thank you.

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XfinityJorge

Official Employee

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3.2K Messages

11 days ago

user_koavjg Hi there! We are here to work together so you can get the equipment you are looking for. Have you attempted to clear the cookies and catch on your device you were testing? If so and you are still having issues follow the steps below to send us a DM.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Customer Service

user_koavjg

Can't purchase XFi

XfinityJorge

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