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user_lgmkly
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Tuesday, November 12th, 2024 6:41 PM

Can’t reach live agent!

I can’t speak to a live agent in the app or by phone. My service has been suspended even though I set up a payment arrangement and have PROOF that service would not be disconnected due to the payment arrangement. Of course, there is no way to get a hold of a real person to figure out what [Edited: "Language"] is going on. Extremely frustrating. 

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Updated 

10 days ago

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XfinityGabriel

Official Employee

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1.9K Messages

10 days ago

 

user_lgmkly, Hi! Thank you for taking the time to reach out to the Xfinity Support Team! I can certainly understand the importance of scheduling a payment arrangement and keeping the service active. We apologize for the inconvenience and that we have made you feel this way. You are connected with the right team of experts, and I will be more than happy to help. When making a payment arrangement, did you schedule it online via our Xfinity Assistant like in this link here? If not, for future reference, this would be the easiest method and most reliable self service option. 
 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message.

 

 

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