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Visitor

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4 Messages

Wed, May 25, 2022 1:35 AM

Can't redeem free Pod

I received an email stating that I was eligible for a free Pod to help with wifi.  I have been trying for weeks to redeem via the supplied URL, but it keeps telling me they are unavailable.  What gives?

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Official Employee

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298 Messages

1 m ago

Hello there @dervari thank you so much for your post for help redeeming your Pod offer from your in home Wifi assessment results! When there are any issues redeeming the offer via the results email I always recommend trying the tile on the Xfinity app with the same results! Once you log in to the Xfinity app you can locate the link in the xFi Notifications Center or the xFi Pod Redemption tile in the Overview tab of the Xfinity app. Try clicking the link using one of these other options to see if you get the same error. 

Visitor

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4 Messages

@XfinityAmandaB​ I have no Redemption tile in the Overview tab.  Just for kicks I tried to order one for $119 to see what would happen and got the same Unavailable message.

Are the pods out of stock?

Official Employee

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585 Messages

Thank you for keeping us posted, @dervari! It looks like our warehouse is waiting for more to become available before we can ship any out. Would you like me to follow up with you in a week to see if we can place the order at that time? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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4 Messages

Yes, I would.  Do they have any idea when they expect to have some in stock?  Is there another source that can redeem?  My work VPN is constantly dropping due to a low signal in my new office.  AT&T fiber just came into the area and if I can't get a stable comcast connection I may have to look at alternatives.

Official Employee

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819 Messages

We do not have any idea when the inventory would be restocked. However, we will be happy to follow up again at a later time and see if they are available. If you are ahving issues with your service we would be happy to troubleshoot, as your service should not be dropping. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

My service is not dropping.  The WiFi connection is unstable since I have moved my home office farther away.  Another service's WiFi gateway may have better performance than the Xfinity gateway.  I'm paying for service from you which should provide the pods to me at no cost.  If you can't deliver on what my service includes (the Pods), it may be time to look at other options since I am not getting what I am paying for.

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