@XfinityAmandaB​ I have no Redemption tile in the Overview tab.  Just for kicks I tried to order one for $119 to see what would happen and got the same Unavailable message.

Are the pods out of stock?

Thank you for keeping us posted, @dervari! It looks like our warehouse is waiting for more to become available before we can ship any out. Would you like me to follow up with you in a week to see if we can place the order at that time? 

Yes, I would.  Do they have any idea when they expect to have some in stock?  Is there another source that can redeem?  My work VPN is constantly dropping due to a low signal in my new office.  AT&T fiber just came into the area and if I can't get a stable comcast connection I may have to look at alternatives.

We do not have any idea when the inventory would be restocked. However, we will be happy to follow up again at a later time and see if they are available. If you are ahving issues with your service we would be happy to troubleshoot, as your service should not be dropping. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

My service is not dropping.  The WiFi connection is unstable since I have moved my home office farther away.  Another service's WiFi gateway may have better performance than the Xfinity gateway.  I'm paying for service from you which should provide the pods to me at no cost.  If you can't deliver on what my service includes (the Pods), it may be time to look at other options since I am not getting what I am paying for.