Hey @user_b0jo79, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to try and get you access to your account.
Are you currently using an Xfinity ID/Email and password to log in?
Are you receiving an incorrect password/username error?
Are you able to successfully sign in, but having issues accessing a specific area such as billing, email, or other?
Please help provide us as much detail as possible regarding the issue so we can best assist. Hope to hear from you soon.
Good evening @user_9oxd0i. and thank you for reaching out on our Community Forums, I'm so sorry to hear that you dropped your device! That's definitely unfortunate but our team will be happy to assist you with replacing your device. To confirm, do you currently have Xfinity Mobile Care? If so, you can file a claim to have your device replaced here https://fastclaim.com/xfinitymobile.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
•
2.5K Messages
2 months ago
Hey @user_b0jo79, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to try and get you access to your account.
Are you currently using an Xfinity ID/Email and password to log in?
Are you receiving an incorrect password/username error?
Are you able to successfully sign in, but having issues accessing a specific area such as billing, email, or other?
Please help provide us as much detail as possible regarding the issue so we can best assist. Hope to hear from you soon.
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