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user_ce7ejg
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6 Messages

Friday, August 16th, 2024 2:09 AM

Can't stream Max or Hulu on my home network

Just started this week, basically the same error message for both "can't connect". Both not working on Fire TV's and from a browser on a laptop. I didn't make any changes to my network. 

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3 months ago

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XfinityRaf

Official Employee

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591 Messages

3 months ago

Good evening @user_ce7ejg. Have you done any troubleshooting on your end? 

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user_ce7ejg

6 Messages

I've rebooted my gateway and unplugged the ethernet from the wall for 30 seconds, trying to initiate a new IP assignment. I've logged out of the streaming services and re-logged in. 

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3 months ago

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XfinityRaf

Official Employee

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591 Messages

Thanks for trying those steps out. Are you running into any issues logging in to other streaming apps? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_ce7ejg

6 Messages

Nope, none. Netflix and Disney+ work fine. 

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3 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

 

user_ce7ejg I would be happy to help you troubleshoot those apps. We definitely want to ensure you are able to watch your favorite apps. 
 
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_ce7ejg

6 Messages

I sent a Direct Message to Xfinity Support, no response. Guess I need a new ISP.

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3 months ago

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user_j3o6yp

7 Messages

3 months ago

Same here, have not been able to watch Hulu from laptop, phone or TV.

Is this an Xfinity problem?

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