Visitor
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2 Messages
Can't use my phone to identify myself
Trying to use my phone number to verify my identity for my new credit card but my name is not associated with it, what's up with that. How do I fix it?🙃
Visitor
•
2 Messages
Trying to use my phone number to verify my identity for my new credit card but my name is not associated with it, what's up with that. How do I fix it?🙃
XfinityMarshante
Official Employee
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617 Messages
27 days ago
Hello @user_rvc04g, thank you for taking the time to leave a post. To better understand the issue, can you confirm: Are you trying to activate a new credit card and using your Xfinity phone number for verification, but receiving a message that your name isn’t associated with that number?
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