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user_yuqm95
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Friday, September 12th, 2025

Captive Wi-Fi "Welcome to Xfinity" Downlaod the Xfinity app on your mobile..... WHEN TRYING TO CONNECT TO THE WIFI NETWORK

I am a property manager at a condominium community and this comes up at times where one of the renters goes to connect to the wifi of the home that is Xfinity enabled and they get this screen that comes up about how they need to download the Xfinity app on your mobile phone to activate your internet.

This should not be required for a guest to do that is coming in and just wants to connect to the Wifi signal.

Why is this happening ?  Do i need to call a special tech support line to get someone to reconfigure this XD8 superfast gateway that we have enabed on a bulk program in our units ?

Thanks!

We had this happen in one other room about 2 months back and we had to call tech support and they 'did something' (not sure what) to have it so that users didn't have to get this "download xfinity" Captive Wif-Fi message come up and it was a painful call that took 45 mins to get it resolved.. so asking what this is caused by and what the best solution is .

THanks again

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16 days ago

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EG

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114.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

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1 month ago

 

user_yuqm95 Happy Friday! Thank you for taking the time out of your busy schedule to reach out to our Xfinity Forums Community. I'd be delighted to answer your questions today. While there is Wi-Fi already set up in the units, there is still an activation process we have to go through to transfer from one user to another. Once you know what is needed, it should be pretty seamless. Here is how the user would go about activating their services. Please feel free to let me know if you have any follow up questions I may answer for you. 
 
https://www.xfinity.com/support/articles/activate-wifi-ready 

 

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user_yuqm95

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Thank you for your reply.    These condominium units are sometimes rented and sometimes just with unit owners coming in to use them.     They have friends that want to connect to the Wifi when their friends arrive.

We do not want to be challenged with this need to download an xfinity application just to connect to the Wifi of the XD8 router.    The XD8 router is running with the 'white light' showing solid, it says that it is active/running, but EVERY PERSON that wants to connect to it goes through this challenge to download xfinity app.    We need this removed.

This is only a problem in 1 of 40 units.

Do i call technical support to get this fixed/resolved ?    

Thanks

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1 month ago

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XfinityVictor

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user_yuqm95 We can certainly look into this for you. Was the account for that specific condominium recently set up?

 

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1 month ago

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user_qrrjco

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This is happening on my home network,  with only for 4 devices trying to connect

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16 days ago

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