Censoring posts about bad customer experience

I'm sorry but it was not me that hung up on Azi (id: EL<) after spending an hour with a Vince yesterday trying to return two lousy cable boxes. It was Azi that chose to hang up on me after I simply pointed out that she was trying to charge me twice for a service that would be free based on the package I have. She did not even have the courtesy to call back and try to reconnect. I have proof that they lied on the phone and tried to trick me and I have screenshots of purchase agreements they both tried to get me to blindly agree to. And I have every intention to file with the CFPB. I am not dealing with your awful automated system that won't connect me to a human being. If you guys want to not even attempt to make things right then you don't deserve my business. But just take note, how is it fair for you guys to make changes to our existing subscriptions, but we cannot without having to revamp our entire packages? More so why are you guys able to remove channels from packages AND CONTINUE TO CHARGE THE SAME AMOUNTS? again, you can answer these questions with the CFPB.

The very fact that you guys say customer satisfaction is important to you, but you won't even have the courtesy to call or email directly to get to the bottom of things and just reply to this thread and thinking that suffices speaks volumes to how little you guys care about your day to day customers.

@user_jbr88 We appreciate your feedback. Please let us know if you change your mind. 

So you are okay with ignoring your customers and not attempting to make things right? I guess you guys are alright with unethical employees trying to trick customers too? I'll be sure to note this as well with the CFPB filing.

@user_jbr88 We will gladly assist with your experience via Direct Message. 

You can reach out to me then. As I have mentioned before, I am not spending hours again trying to reach a human being to make things right by me, the customer. You folks have phones and my information which means you can just as easily reach out to us when things are not up to par with customer satisfaction. Your associate in the retention department should have immediately called me back to try to resolve this problem. The truth is that she chose not to because I had caught her in a lie just like I had caught the associate I spoke with before her. And to call me back would mean she would have to accept responsibility. Again, this speaks volumes to the standards Xfinity holds or lack there of.