Change in Store Procedure Overnight

Fact 1: Your customer service and "IT" support staff are incompetent and rude.

 

Fact 2: Xfinity mailed defected equipment to which I had to return/replace at a store - 1700 Kingfisher Drive, Frederick, MD. While waiting I watched people returning equipment, without having to wait.

Fact 3: One of my devices wouldn't connect to the gateway and after spending hours trying to get this fixed, "IT" support told me to call HP. This wasn't and HP issue - it was a router issue. It's a shame that Chat GPT was able to help me and not the people you pay overseas.

Fact 4: When I returned the old equipment, I expected to drop it off in the same way I had seen other customers did just the day before. Instead, we were faced with a rude and lazy employee who yelled that everyone was angry and made us all wait at least 30 minutes, listening to her complain about her personal problems at her home rather than simply do her job. COMPLETELY UNACCECTABLE. This person should NEVER work in customer service.

Fact 5: When She finally called my name, she asked for my phone number and took the equipment. A 10 second encounter that she was too lazy to do 30+ minutes ago. And, she failed to give me my receipt. 

Fact 6: Xfinity and its employees are a very poor excuse for an American based organization.