change on my Preferred Email

user_bnhvpe, Hi! Thanks for reaching out and for your time. I can certainly understand how concerning it is when someone unauthorized makes changes to your email address. You've reached the right support channel for assistance. Over social media, we are a dedicated team of experts who are happy to help. With this being an authorized change, the next best step towards getting this resolved is to contact our Customer Security Assurance team. Our awesome Customer Security Assurance (CSA) team makes sure you have a safe online experience. These security professionals handle issues like phishing, spam, infected computers (often called bots), online fraud, and other security issues. Their hours of operation are 6:00 AM - 12:00 AM ET/Seven days a week at 1-888-565-4329. How does this sound?