@user_j19s3y Hello! Thank you for taking the time to reach out to us. Have you received a tracking number for your gateway yet? If so, you can just go into your local store and pick up a gateway. Once a tracking number has been generated, it will ship no matter what.
XfinityTony
Official Employee
•
1K Messages
5 months ago
@user_j19s3y Hello! Thank you for taking the time to reach out to us. Have you received a tracking number for your gateway yet? If so, you can just go into your local store and pick up a gateway. Once a tracking number has been generated, it will ship no matter what.
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