3 Messages
Change plan to Internet Only
Hello, I would like to downgrade my Xfinity services from Internet and TV to Internet Only. I'm unable to remove the TV service in the Change Plan section of my account. The AI Chat Assistant is unable to assist. Please help with this. Thank you!
Accepted Solution
XfinityEricB
Official Employee
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2.1K Messages
12 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityAdrienne
Official Employee
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1.2K Messages
10 days ago
I am happy we were able to get the changes processed to Internet only, @user_uq7n2l. Please don't hesitate to reach back out to us if you have any other questions/concerns. Our Xfinity Forums is a great way to help with any troubles you may have with your services. Have a wonderful rest of your day!
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