Visitor
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1 Message
Change Plan to Internet Only
I'd like to remove TV and Voice from my current plan and keep internet only. I couldn't find an internet-only option through my online account.
I have my own Xfinity-compatible modem and use the Xfinity Stream app, so I don't need any rental equipment.
Before making any changes, please confirm the total monthly price for internet-only service, including any fees, and whether the 300 Mbps plan is available as a standalone option.
Please don't make any changes until I've reviewed and approved the new price.
I'm a long time customer so not leaving completely. Just need Internet only now.
Thank you!
XfinityLinda
Official Employee
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2.8K Messages
1 hour ago
Thanks for meeting us here in our community about changing your services, @Shigek206. You've reached the right team for assistance. I'd like to mention that we don't make changes to people's accounts without their consent. In order to change accounts, we have to send you an order link for your review and approval. Please send us a Direct Message with your name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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