Visitor
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2 Messages
Changing account owner due to divorce
I am currently the account owner on me and my ex husbands comcast account. We are now divorced, and he will solely be responsible for the house & utilities. I need my name off the account, and his name put on it. I have been unsuccessful in reaching any live agent in order to send in the needed documentation. I am trying to ensure that you keep him as a customer and I do not just cancel my account outright, but the process is extremely cumbersome. Please find me a quick, and simple solution. Do not send a link that goes back to the main page. Do not tell me to send a "direct message" when there is no option to do so. Thanks.
XfinityJanelle
Official Employee
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2K Messages
1 month ago
Hey @user_djkwny , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to change the ownership. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
If you are not seeing the option to send a direct message please make sure it is checked off under your profile for direct messages.
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