1 Message
Changing address from business to residential
I recently moved and need to transfer my internet to my new address but it is listed as a business so I am unable to do so. Can I have my new address changed back to residential so I can transfer my service?
EG
Expert
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107.1K Messages
26 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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1.7K Messages
26 days ago
Greetings, @user_sc08vy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about transferring your service to a new address. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), the service address currently associated with your account, and the address you are moving to, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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