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user_bs6b95
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Friday, April 4th, 2025 2:34 PM

Changing my mailing address moving my service

Hey this is me Madina I tried so many times to move my service and change my mailing address until yesterday. I was speaking with the Xfinity customer service and the 1st of April but no one has helping and I still cannot use my Wi-Fi and I just wanna know that they can move my service or should I just cancel using Xfinity because that’s not something good to ask so many times to change my address and no one’s responding 

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Updated 

4 days ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

4 days ago

@user_bs6b95

 

Hello, thank you for reaching out! Congratulations on your new home. I have moved in the past and I know how crazy things can get! I will be happy to work with you today to make this as smooth and easy as possible. https://www.xfinity.com/learn/moving.

 

 To get started please send me a direct message including your name and complete address

 

 

Here's the detailed steps to direct message us:

    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

 

 

 

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