Visitor

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4 Messages

Sunday, January 11th, 2026 12:52 PM

Changing plans

I have been a Comcast/Xfinity customer for the past 45 years. I am thinking about changing my present tv/internet package from Ultimate TV (which I guess is now called Premium TV) to the TV Plus package because I do not even use one-third of the 185+ channels in the plan. My current plan costs include: internet 300 mbps  which has a 5 year guaranteed rate until June 39, 2030, tv price which includes broadcast tv fees and regional sports fees and 2 tv adapters. The current plan also includes a $20/month 2 product discount for tv/internet packaged together. I already had paperless billing for this account and added autopay 2 weeks ago to the account which would provide an additional $10/month discount on my future bills. My question or concern is: "Will my present 5 year guaranteed rate ($65/month) stay the same and will the $30/month discounts I am presently entitled to for the 2 product discount and paperless billing/autopay be carried forward as discounts to the new TV Plus package plan?

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Expert

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115.7K Messages

22 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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4 Messages

@EG​ Thank you for helping me acquire the right exposure. This is the first question I have posted on the forum.

Visitor

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4 Messages

@EG​ My question was answered by a customer service rep but he did not address the discounts I was concerned with in the issue.

Official Employee

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2.6K Messages

 

user_j92ffk Thank you for getting back to us here so we can answer all your billing questions. With our new promotional pricing that rolled out nationwide, our discount structure may not look exactly like it used to on our legacy plans. I'm happy to discuss our new All-In pricing with you if you can meet me back in a Direct Message. 

 

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Official Employee

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2.6K Messages

22 days ago

 

user_j92ffk Welcome to our community forum! Thank you for reaching out so we can make sure you have a clear understanding of your billing before you make a change. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

Visitor

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4 Messages

Thank you for trying to answer my question/concern.

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