Visitor
Charged for service I do not have.
I am being charTged for both WOW fee's which hasn't been used since 2/26 and I am also being charge for a mobile line I never received and never approved. My mobile service are with AT&Tdispute have been trying to resolve this many times via phone calls and have had no resolution.
I will dispute all charges and cancel my Xfinity account if I do not hear from someone immediately! This has been going on for almost a year ans I have made numerous attempts to resolve both issues.
Please email me [Edited: "Personal Information"] within 24 hours or I will NOT be a client with Xfinity anymore!
XfinityJohnG
Official Employee
•
3.3K Messages
2 days ago
Thank you for reaching out here about those issues with the billing and accounts. I will be happy to look further into that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for that service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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