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1 Message
Friday, August 22nd, 2025
I don’t have mobile service they still charge me
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Official Employee
2.5K Messages
18 days ago
@user_akg2zj
Thanks for reaching out to us we do apologize for any inconvenience, Did you reach out to us via https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.customer.support.agent.request to cancel your mobile account? Or did you port your phone number out to another carrier?
This link https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service has great information on how you cancel your mobile accounts and what you could be charged for after the accounts cancelled.
XfinityOrlandoM
Official Employee
•
2.5K Messages
18 days ago
@user_akg2zj
Thanks for reaching out to us we do apologize for any inconvenience, Did you reach out to us via https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.customer.support.agent.request to cancel your mobile account? Or did you port your phone number out to another carrier?
This link https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service has great information on how you cancel your mobile accounts and what you could be charged for after the accounts cancelled.
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