Visitor
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1 Message
Charged twice
Hi,
I was charged 25 twice and I was only credited 25 to my account. I chatted in and called in and was told I would have a 50 credit on my account. I don’t see the other 25. I think two accounts were set up because I keep getting email confirmations for setting up another account. Please help!
XfinityRichard
Official Employee
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2.1K Messages
2 days ago
Hi there, @user_cfj1dd ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your credit concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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