Visitor
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1 Message
Charges
For over a year now I've been calling about internet overage charges and unreturned equipment charges. I ordered unlimited internet over a year ago and i told them the installer took the equipment. No one is listening to me. I have been lied to, hung up on and was even told I would get a call back! I've been trying to get this resolved for over a year now.
XfinityQuemekia
Official Employee
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666 Messages
19 days ago
Hello @user_zlel9d We sincerely apologize for the experience you have had trying to resolve these issues for over a year. We understand your frustration, and we want to assure you that your concerns are being heard. The miscommunication and lack of follow-through you've described is not the standard we hold ourselves to, especially when you have done everything right by contacting us repeatedly. You have definitely come to the right place for assistance. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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