Charging extra

Yes that is correct. And Xfinity/Comcast sent $111 to collections. Can you explain why? What is this specific $111 charge. My bank was able to dispute the charges because I shared billing documents with them. 

If Comcast is charging me for the Xumo streaming device, then why did they tell me that it is a one-time purchase with xfinity internet. In addition, the customer service agent confirmed recently.

I have paid 75$ extra/month from June-Sept 2024, while also paying 50$/month to my apartment for providing Xfinity internet. Even then, Xfinity owes me money. 

Hi there, @user_e104fq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I can most definitely look into your collection concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Richard,

I have been in touch with multiple different representatives from xfinity/comcast and they all say the exact same thing that you are saying: Please be assured you reached the right person to assist you. They also provide with an ID to check with later but it is all for nothing.

Secondly, before I disputed the transactions with my bank, I was assured by a representative that the mysterious charges will be removed by the end of the day which was some time in March.

Please find out $111 xfinity/comcast sent to collections recently. I have all my recent bills and there is no such charge. I am not wasting more time staying on the line with xfinity.

Understood, and I apologize for the lack of support you've received thus far around this, @user_e104fq. As a corporate team, we promise to further look into this for you, as well as stick with you until a resolution has been reached. In order for us to assist and further investigate this for you, please send us a Direct Message following the steps we previously provided. Thanks for your time and for allowing us to look into this billing matter for you. We look forward to helping!