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hsciii
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38 Messages

Thursday, March 5th, 2026 9:31 PM

chat in app

I am told by xfinity assistant that I will be connected to an agent then am never connected. What’s the point of telling us to use the chat to resolve issues?

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56 minutes ago

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33.7K Messages

2 hours ago

@hsciii 

I am told by xfinity assistant that I will be connected to an agent then am never connected. What’s the point of telling us to use the chat to resolve issues?

I agree with you there!  But, if you will post your issue here, we might be able to help you resolve it.  Well, actually, we have a pretty good track record of solving issues.  Just don't post any personal identifying information, like your name, address, email address, phone number, etc.  😉

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hsciii

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38 Messages

1 hour ago

well i did post my issue. Chat never connects me to an agent. Just says we are connecting you. then nothing happens. 

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33.7K Messages

@hsciii​

well i did post my issue. Chat never connects me to an agent. Just says we are connecting you. then nothing happens. 

Did you have an issue you wanted to discuss with the agent?  If so, you can post it here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 hour ago

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XfinityBenny

Official Employee

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1.4K Messages

@hsciii  Thanks for letting us know. Sending messages on the forum is not a live chat. Consider it more like sending and receiving emails. I see we did reply to ask for the service address. Send us another direct message so we can continue securely. Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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56 minutes ago

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