Chat reps keep ghosting me

user_9ckwj3 That is not the experience we want we want any customer to have when reaching out for help! No email but we are always happy to offer help here. Please provide as many details about your experience, questions, or concerns as possible without your account or personal information so we can better assist. If not able to help you in public we can invite you to message us directly once we have more details on your concern.