Chat transcript request

Hello, I’m reaching out to get a copy of my chat transcripts from 10.22.2025.
my account is under Ashley [Edited: "Personal Information"], email: [Edited: "Personal Information"]

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XfinityThomasB

Official Employee

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2.6K Messages

2 days ago

Good morning user_dj9v18.

Our team is happy to help provide support, but there is not an option to provide chat transcripts or also call recordings. Those records are kept for quality assurance and internal records.

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user_dj9v18

Visitor

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3 Messages

To whom should I have my attorney reach out to in order retrieve these records? My chat transcripts are as much my right as they are Comcast’s.

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2 days ago

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user_dj9v18 As a corporate based team, I can assure you that we always aim to provide first-class support. Unfortunately, any chat and call records are for our internal records and not provided for any reason.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_dj9v18

Visitor

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3 Messages

I assure you, this is untrue. For the same reasons Comcast keeps transcripts, I have a right to mine as a consumer. They will be provided if requested by the court of law. I will explore another avenue to obtain.

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2 days ago

0

Customer Service

user_dj9v18

Chat transcript request

XfinityThomasB

user_dj9v18

XfinityThomasB

user_dj9v18

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