Visitor
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1 Message
chat with real person
Need to report your internet service [Edited: "Language"] . They say I don't have any outages which I don't but it freezes up a lot which I guess you do not test for. The stupid AI bull wants to run tests which it always come back that everything is fine. If y'all cannot give me a reliable connection I will be happy to switch over to AT&T, Mediacom or T-Mobile. I have been a customer for many years but it is ridiculous now. I have a wired PC and wifi to tv and it does it on both platforms. I have also switched out Gateway and it does the same thing.
Frustrated customer!!!!!!
EG
Expert
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121.4K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.6K Messages
4 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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