Chewed cable cord - outdoor

user_726bdm Thank you so much for using our Forums to contact our Xfinity Support Team. You came to the right place for help and we are here to help you with exposed wires at your home. We know accidents happen especially when we have pets but no worries we have your back! In order to get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
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• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message