Visitor
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1 Message
Claim Sprinkler Damage
Hello, I need to report property damage caused during the installation/burial of my Xfinity underground cable.
During the installation, the contractor damaged my underground sprinkler/irrigation line. The sprinkler system was working properly before the Xfinity installation, and after the cable was buried, one of my sprinkler zones stopped working. I have photos/videos of the damage and can provide a repair estimate or invoice.
I would like to open a property damage claim/investigation and have this damage reviewed for reimbursement of the necessary repair costs.
Please provide me with the claim/ticket number and let me know where I should submit

the photos, repair estimate, and other documentation.
Thank you.



XfinityBrianH
Official Employee
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2.5K Messages
14 hours ago
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