Good Morning, @Ninasky2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Oh no, I am sorry to hear about the experience with your phone. I recently had my phone broken by my kiddo, and I was very thankful for the smooth process with ordering a replacement. If you do have our Xfinity Mobile Protection Plan, you can find the steps here on how to file a claim to order a replacement. Please let us know if you have any questions/concerns, we are here to help!
XfinityAdrienne
Official Employee
•
2.3K Messages
4 days ago
Good Morning, @Ninasky2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Oh no, I am sorry to hear about the experience with your phone. I recently had my phone broken by my kiddo, and I was very thankful for the smooth process with ordering a replacement. If you do have our Xfinity Mobile Protection Plan, you can find the steps here on how to file a claim to order a replacement. Please let us know if you have any questions/concerns, we are here to help!
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