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9nwa_swit
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Originator

Visitor

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2 Messages

Saturday, May 3rd, 2025

Clear my cart?

Trying to upgrade internet service and the first time I chose the option it prompted to choose a window of time for the upgrade with equipment. I came back and now when I try to complete the order, I do not get the calendar and time options, and instead get a page directing me to call customer service at 844-244-8163 which is a number no longer used by comcast and directs me to call 1800comcast??

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25 days ago

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9nwa_swit

Visitor

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2 Messages

4 months ago

What is the point of this [Edited: Language] forum?? I literally just need to buy something for service, but your cart is atrocious and directs me with "

Looks like we need a little more info to complete your order.

Give us a call us at (844) 244-8163 to be directly routed to one of our sales agents.

"

I can't make a ticket related to my issue, and I have to waste time writing [Edited: Language] like this.

(edited)

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XfinityMarcus

Official Employee

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1.8K Messages

9nwa_swit thank you for using the Xfinity Community Forums page to reach out. I would be happy to assist you with your service changes today. I understand that you are attempting to make a change to your current internet package and coming across an error message. Are you currently signed in to your existing account while attempting to complete the order flow?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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obtrunco

Visitor

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2 Messages

I'm already speaking to one of you and you can't even solve this.

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26 days ago

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XfinityQuemekia

Official Employee

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515 Messages

You have reached the right place for support @obtrunco! As @XfinityChelseaB mentioned, please send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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user_nk9h35

Visitor

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1 Message

same problem. this is the most unorganized and inept company I've ever dealt with. an internet provider that doesn't have a fully functioning website... simply ridiculous. They will not help you. After a while they just hang up and block your requests.

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25 days ago

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XfinityKassie

Official Employee

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2K Messages

 

user_nk9h35 Good afternoon, and welcome to our Xfinity Forums Community. I hear the frustrating, and I appreciate you bringing your experience to our attention. I'd be happy to help you with your order today. To begin, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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obtrunco

Visitor

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2 Messages

26 days ago

I have a similar issue with the cart. I first started by trying to buy the 1.2 gig internet but one of those out of country reps got me the 2 gig instead with a discount. My speed was around 1.4 gig then all the sudden dropped. To not make a long story, techs have come over only to say that all looks fine. Part of my account says that I have 2 gigs yet my speed is at 700 megs tops with 5 mega upload. My shopping cart is still stuck on a previous order attempt for the 1 gig which I'm unable to cancel. I think this is what's confusing their system and has crewed up my speed.

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XfinityChelseaB

Official Employee

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2K Messages

Hello @obtrunco, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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