U

Visitor

 • 

4 Messages

Friday, June 27th, 2025 3:29 PM

Closing or transferring account

Closing or transferring account

Official Employee

 • 

1.4K Messages

4 days ago

Hi there, @user_de6e91! Thanks for reaching out to us here on the Community Forum. Are you looking to either transfer or close an existing account? Could you please elaborate, so we know how best to assist?

Visitor

 • 

4 Messages

the formatting of this board is not user-friendly, in my opinion. Are there Comcast/Xfinity staff watching or responding on this board? I don't trust them 

Official Employee

 • 

1.4K Messages

Sorry you feel that way, @user_de6e91. Thanks for the feedback! Yes, I am part of the staff and there are quite a few of us monitoring! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

Ok I see my answer above. I'll dive in, anyway. If the account is closed, I assume equipment has to be returned;correct?

Official Employee

 • 

1.4K Messages

That is correct, @user_de6e91! You can find information on options to return devices here : https://www.xfinity.com/support/articles/returning-your-equipment. If you have any issues or additional questions, let us know, and we would be more than happy to work with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here