Visitor
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1 Message
Coaxial Port Intallation?
Hello! I used to have internet with Xfinity, but unfortunately my apartment does not have a coaxial port so we switched to a wireless 5G home internet with Verizon. This works horribly for us and does not pick up a signal well, so we wanted to switch back to Xfinity. We were wondering if Xfinity offers a service for a technician to come install a coaxial port into our apartment or if this is something we will have to source locally.
XfinityFrank
Official Employee
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1.6K Messages
1 day ago
Hi there, @user_46oqmh! Thanks for reaching out to us here on the Community Forum. In an apartment scenario, there are some variables. Our technicians are not able to do wallfishing, so if the line would need to be fished through walls, you would need an outside electrician for that. If there was available coaxial line that could be brought through an exterior wall, we would need to have written consent from your property management that we are allowed to drill. Do you know what the situation is at your location?
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