Comcast has the worst customer service

I’ve been a customer for over 15+ years with Comcast and I have experienced the worst customer service that I have ever dealing with anything. I want to know how I can file a formal complaint and also the possibility of canceling my services. You guys went ahead and shut my services off when that wasn’t supposed to be the case and I’ve been fighting with numerous Customer Service reps for almost 3 weeks and I’ve gotten nowhere. No one is willing to help me. I’ve had enough

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XfinityDemetrise

Official Employee

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396 Messages

7 days ago

Hi there @Empm1029- Thank you so much for reaching out. I can assure you that is not the experience we want for you as a valued xfinity customer. I'll be happy to assist. To get started, please follow the steps below to send a direct message.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

0

Empm1029-

Visitor

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18 Messages

7 days ago

Anyone want to help

Seriously

1

0

XfinityDemetrise

Official Employee

•

396 Messages

Hi there @Empm1029- Thank you so much for reaching out. I can assure you that is not the experience we want for you as a valued xfinity customer. I'll be happy to assist. To get started, please follow the steps below to send a direct message.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

0

Empm1029-

Visitor

•

18 Messages

7 days ago

Anyone want to help with herendous customer service issues I want to file a formal complaint Comcast should b ashamed of themselves

1

0

XfinityDemetrise

Official Employee

•

396 Messages

Hi there @Empm1029- Thank you so much for reaching out. I can assure you that is not the experience we want for you as a valued xfinity customer. I'll be happy to assist. To get started, please follow the steps below to send a direct message.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

7 days ago

0

Empm1029-

Visitor

•

18 Messages

5 days ago

Terrible terrible customer service not sure anyone knows what they are doing

Note: This comment was created from a merged conversation originally titled How do I file a proper complaint against Comcast

3

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XfinityJohnG

Official Employee

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3K Messages

I have escalated the complaint about the customer service experience with the Executive team from our end for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

7 days ago

0

Empm1029-

Visitor

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18 Messages

I hope added that I am asking for resolution. For both parties .

7 days ago

0

Empm1029-

Visitor

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18 Messages

And what does that exactly mean ?

7 days ago

0

Empm1029-

Visitor

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18 Messages

5 days ago

Thanks to Comcast. This will be the first time I’ve ever went to these great lengths to file a complaint with the FCC you guys have destroyed my account and because I took the advice of representatives from this company. They only made my situation worse can you believe the people that actually work for the company instead of making things better made things worse.

Note: This comment was created from a merged conversation originally titled I filed a complaint with the FCC

1

Empm1029-

Visitor

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18 Messages

Not the first time for Comcast to have a complaint filed against them with the FCC I’m sure

5 days ago

0

XfinityMartyR

Official Employee

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3.5K Messages

5 days ago

Empm1029- We appreciate you reaching out to us over our Xfinity Community Forums. Your concerns have been escalated, and reviewed at the highest levels. I do apologize the outcome has not been in your favor. Please refer to our direct message conversation for next steps.

0

Customer Service

Empm1029-

Comcast has the worst customer service

XfinityDemetrise

Empm1029-

XfinityDemetrise

Empm1029-

XfinityDemetrise

Empm1029-

XfinityJohnG

Empm1029-

Empm1029-

Empm1029-

Empm1029-

XfinityMartyR

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