1 Message
Comcast line dangerously low
I’ve submitted two tickets, and I am currently on chat for three hours trying to get this resolved. The Comcast line going from pole to pole in my backyard is dangerously low. It is about 9 to 10 feet above my driveway. In the event of fire or ambulance needs emergency vehicles cannot get to my home because the line is in the way. Please help.
XfinityBillie
Official Employee
•
2.8K Messages
24 days ago
@user_eqltnt Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how important it is to have the line high enough for emergency vehicles to get to you. I'm happy to look into this further and see what's happened with the previous tickets, as well as how we can get this resolved. Please send us a DM to Xfinity Support with your full name and address to get started.
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