Comcast pedestal box

user_rk0dd0 Hi there! Thanks for creating the post and reaching out to my our team here on the Xfinity Forums for help with figuring out what work may be coming up for the pedestal. I know I would be concerned as well since that pedestal is controlling your services. Whenever I see my providers service trucks in the area I hold my breath that my power doesn't go out or other service drop. 

One of the best tools we have for expected upcoming work that may impact your services is the Xfinity app, or you can check the Status Map. 

Unless the request for the work being completed to the pedestal is tied directly to your account we may not be able to see the pending orders for the work since it would be with our local peers. I'm happy to try to find any details I can, I'm sure the more you can prepare the easiest it would be if there is a service interruption. 

 

Can you please send us a direct message with your name and service address? This way I can pull up the account / area to see if there is anything that I can see pending. 

 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514