1 Message
Comcast Service Complaint
Dear Comcast Customer Service Team,
I'm writing to express frustration with my recent experience with Comcast service. Despite multiple attempts to resolve the issue, my living room TV remains non-functional.
Details:
1. Initial Call (10/21/2024): Contacted customer service regarding outdated box; agent recommended new box and scheduled appointment for 10/25/2024 (10am-12pm).
2. Missed Appointment: Technician failed to arrive despite updates; waited in driveway until 2 PM.
3. Disputed Technician Visit: Customer service claimed technician visited, but security cameras prove no one came.
4. Rescheduled Appointment (10/27/2024, 8am-10am): Rescheduled after hour-long phone call.
5. Unacceptable Follow-up (10/25/2024 morning): Agent suggested resolving issue myself.
Resolution Request:
Please:
1. Send a technician to replace the old box on 10/27/2024.
2. Ensure technician arrives within designated time frame.
3. Provide explanation for missed appointment and disputed visit.
Account Information:
Name: ……..
Account Number: …………
Contact: ………..
Phone: ………..
Thank you for addressing this frustrating experience.
XfinityPaula
Official Employee
•
1.2K Messages
29 days ago
Hello user_qyjiw4! I'm extremely sorry to read of the ongoing issues you have had with creating an appointment to correct the trouble with the living room TV and the experience that you have had when contacting our peers for help. I completely understand your frustration and I will do everything I can to help out! Thank you for taking the time to provide the interactions that you have had and our failures. We will help out and make sure that we have your TV service working again!
Please send us a direct message with your name and service address. We will take care of everything from here!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
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