Visitor
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5 Messages
comcast technician contractor cause damage to my house shingles by yanking the cable sitting in between the shingles on my house
Today's Comcast technician while attempting to replace my internet cable on the exterior side of my house carelessly yanked a cable that was sitting in between shingles above my front door, damaging those shingles. When I called him out, his excuse was that he didn't have a ladder short enough to get to that area. He attempted to fix by straightening the damaged shingles but the damage is visible and left open gaps where bees can lay a nest, a problem one of my neighbors had. The contractor also damaged the structure that support two rails of my stairs, those rails are now wabbly. While replacing the cable with the new one, he also didn't remove the old one from the holder on the side of the house, he just inserted the new one in there. In the end, I came to find out that there was nothing wrong with the cable he was replacing. These damages needs to be corrected by you or if I get a contractor to do the repair I need to be reimbursed. This is completely unacceptable!
Contact me as soon as possible to get these resolved.
XfinityJamesC
Official Employee
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2.4K Messages
2 months ago
Greetings, @user_qgi8y3! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your property was damaged, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_qgi8y3
Visitor
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5 Messages
2 months ago
I just sent the message with the requested information.
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user_jmeo
Visitor
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2 Messages
2 months ago
Good luck getting any resolution from xfinity comcast on your damage report of shingles being pulled down. I have been dealing with the same issue since June 12, 2025 and have made numerous phone calls, only to be transferred to every customer service representative and have not received any compensation for the damage that was done to my property. I have submitted a property damage claim and, again, I've followed up weekly and no one has any idea on what the status of the claim is or whether they received my documents (pictures of the damage, police report and receipt of the payment of over $800. I paid to a contractor to repair. I had to have it repaired promptly since the forecasted call for rain storms would have damaged the area that was left open by the pulled down shinges. If you have any luck with resolving your issue, I would be so grateful for any contact information you may have for me to reach a representative who actually knows what they are doing. Thank you.
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user_qgi8y3
Visitor
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5 Messages
22 days ago
So ITG Communication, who investigated the damages caused by the Comcast contractor seemed to have lied about the damages caused to my property and denied the damages claim. They mentioned Google images showed pre-existing damages to my sidings, which isn't true; the images shows no damages at all. They also mentioned the contractor used pre-existing path of the cable they were replacing but the damages were caused by the contractor yanking the original cables out and he reinstalled new cable using only pre-existing path and hang the new cable on the damaged part of the soffit. They also mention that the Google images also shows pre-existing damages to the stairs, I only had one damage to the stairs and that damaged was not reported in the claim. The contractor caused damages to other areas of the stairs.
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