Visitor
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1 Message
comcast to yahoo email scam
I got one of the scam e-mail and clicked on the link (7 or 8 months ago). It took me to what I thought was the true login screen for Xfinity. I logged in and it took me to the comcast e-mail page. But now, scammers can read my e-mail. I have changed my password twice at the xfinity home page. I have had about 6 hours of work done on my computer via remote with tech people such as virus companies. After all that, the scammers can still read my e-mails. They take over an e-mail and change a letter in the senders name. This was done as recently as today. How can I fix this?
XfinityRaf
Official Employee
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1.5K Messages
17 days ago
Good afternoon @user_skviky. We would recommend you head over to https://spa.xfinity.com/help and speak to one of our security team members. They should be able to review your account and help with any security issues. Let us know how it goes.
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Again
Expert
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34.7K Messages
17 days ago
@user_skviky
When you log in to email make sure you are logging in here: https://connect.xfinity.com/appsuite
In the place where you're logging in now, does the URL start with httpS:// or just http:// . If the latter you're not signing in to a secure website. You should also see a shield next to the URL.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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