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Comcast-installed DVR filter on my drop — OFDM Channel 193 failures daily
I've been having daily internet drops and traced the problem to my CM1200 signal stats. Channel 193 at 957MHz has uncorrectable codewords that keep climbing and my event log shows repeated Code 16 OFDM profile failures every single day since September 6th, plus a Critical T3 timeout on September 11th. The failures have continued through September 14th and are increasing in frequency.
I went outside and found a Comcast-installed inline filter with a pink label — "COM DVR, Filter Required, Do Not Remove." No weatherproof housing, corroded connections, worn drop cable. Previous owner had DVR service — filter was never removed. I have internet only, no cable TV.
I need a tech to remove the filter, replace the drop, and clean up the outside plant. I also have a new CM3000 I'd like activated during the same visit.
Can someone help me get a tech scheduled?
Accepted Solution
XfinityJosephA
Official Employee
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2.5K Messages
8 days ago
Hello @user_zem8ma how are you? Thanks for your detailed post. We can help get an appointment scheduled for you. When you have a chance, please send us a direct message that includes your name and service address. This will help us take a closer look at your service and assist you further.
To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
You can see how to send us a direct message here,
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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