Hi there, @user_8gntaf Thank you so much for taking the time to reach out to us regarding needing access to your old comcast.net emails. If it has been more than 90 days since you logged into the account, unfortunately the account would be deactivated which would prevent access to those emails.-Richard
banner1950 Hello there! Thanks for using our Forums and for taking the time out of your day to reach us. We see you are trying to reactivate your email. do you know if it has been over 90 days since you last used it?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_ehxj3n, Thank you for reaching out in our forums today. You stated you are unable to access your Comcast account from your phone. Are you trying to log in through the Xfinity App, or are you using your browser on the phone? Are you getting an error that the username and or password is incorrect? If so, Here is a link to Reset your Xfinity ID password.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_jyz8wh are you seeing this issue when attempting to sign into an email client or does this happen when logging directly into www.Xfinity.com?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
are you seeing this issue when attempting to sign into an email client or does this happen when logging directly into www.Xfinity.com?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good Morning, @user_0662jf Thank you for reaching out our of Xfinity Forums Do you recall the last time you logged in to your old email address? You must log into your https://comca.st/3pb7Euk email account(s) using the Xfinity Connect web portal at least once every 12 months to maintain an active email account status.
If you don’t log into your Comcast email account(s) at least once every 12 months, we’ll designate it as inactive and delete it along with all the contents – including emails, draft emails and address book entries. Before we delete your email account, however, we’ll notify you.-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
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2.4K Messages
5 months ago
Hi there, @user_8gntaf Thank you so much for taking the time to reach out to us regarding needing access to your old comcast.net emails. If it has been more than 90 days since you logged into the account, unfortunately the account would be deactivated which would prevent access to those emails.-Richard
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user_ehxj3n
Visitor
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1 Message
5 months ago
Can't login to my comcast with phone. What do I need to do?
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clifty50
New Poster
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11 Messages
3 days ago
last opened yesterday
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clifty50
New Poster
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11 Messages
3 days ago
nothing answered so far are you going to open my mail today now?
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clifty50
New Poster
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11 Messages
3 days ago
yes it was opened yesterday. now is a new day. maybe tomorrow will be a news day also???
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user_0662jf
Visitor
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1 Message
6 hours ago
how do I access my old comcast email
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