Company of lies

Signed up on7/28, had installer here8/4. He pulled some stuff apart in my basement then said he can't install because the line needed to be buried tohouse. 8/12 spoke to Grace at customer service who was unable to help. After some effort on my part I was connected with Brian, supposedly a supervisor.  He assured me my wier would be installed on the 14th. He put ticket # [Edited: "Personal Information"] to underground service. He said someone from there would call me, never happened. 8/14 spoke to Edwin in customer service at 4:15 pm questioned why my line wasn't done. He gave me the run around for a while before saying he would co next me to a supervisor Arnie. After a 10 minute wait I got Claudia, another supervisor.  She explained that my schedule window on the 14th was until 11:30 pm. She assured me I was scheduled for install at 11 pm. I questioned her about burying a line at that time of night, she said that's when it would be done. She promised to call me Sunday th 16th between 8&9 am to confirm the insall was done. Neither thing happened.  Im very conerned about getting involved with a company of liars. To discuss further please have someone with an honset clue call me.

Brian [Edited: "Personal Information"]