Complain For employee

I talk to Adam employee id 3D26 (not sure if it’s right number he provided. I call customer service about charges on my account for billing and he came of so rude twice I talked to him. When I asked if I can talk to his supervisor he said he didn’t have any supervisor, no formal complaint number, he was like you usage service you have to pay, I understand what you saying but in rude tone that I should know before I use service.#Xfinity# complain

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XfinityThomasD

Official Employee

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1.8K Messages

13 days ago

user_anraji I'm sorry to hear about your experience and appreciate you bringing it to our attention. We take these situations very seriously and can create a report to have our leadership investigate this behavior further. Since we will need some account information for the report, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_m42jey

Visitor

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1 Message

I spoke to Adam 3D26 tonight about an astronomical charge to my closed account, weeks after I had been assured that my account was truly closed, that my last paid bill would be my last bill, and that my payment method had been removed from the Xfinity system, and he was an inhuman stone wall. He gave me the same response, "I have no supervisor--I'm the end of the line." When I asked who my lawyer should contact, he said "the legal department...but we don't have one." This man should not be anywhere near customer service, let alone a supervisor. He had zero empathy, and you can be sure I will be telling everyone I know about the treatment I received from Xfinity. I will also be filing a complaint with the BBB and investigating whether I can file a utilities complaint with my state.

Oh, and to get me off the phone...he did the whole "I can't hear you" thing and hung up on me. He may as well have said, "Oops, sorry, I'm going through a tunnel" - it would have been just as believable.

(edited)

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8 days ago

0

XfinityAlyssaA

Official Employee

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2.7K Messages

Good evening, @user_m42jey, and thank you for reaching out on our Community Forums to share your experience - we truly appreciate it.

This definitely isn’t the kind of experience we want for our customers, and we’re happy to forward your feedback to the appropriate internal employee escalations team for further review and investigation.

We’d also be glad to help address any billing concerns you may have. To get started, please send us a Direct Message with your name and the service address on the account. Once we have that information, we’ll take a closer look and assist further.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

(edited)

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