Visitor
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1 Message
Complaint about customer service representative
I was having problems with my tv, so I called customer service. I was connected to Shawn #[Edited: "Personal Information"], ph number [Edited: "Personal Information"]. We were talking about lowering my bill. After giving him my info and almost signing up with A&T because he said he could lower my plan to $20 a month, then it turns out he could lower it to $70. I asked to stop everything and not to make changes in my plan, that I would stay with Xfinity. He would not take no for an answer, started yelling at me, was extremely rude. He did not want to accept what I was saying. I said I wanted to talk to a manager, but he kept insisting that he could save me money. I told him I did not want to change my plan, but he completely ignored me, talking over me and shouting. Very rude person, should not be working in customer service.
EG
Expert
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114.7K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.8K Messages
3 hours ago
Hello user_sta41k. Thank you so much for taking the time to reach out to us on our Xfinity Forums and to share with us this experience with our phone agent. I am truly sorry that you were treated that way. You should never be pressured into making an account change and when you ask for a leader they should be made available to you. Please allow my team to share this with our leaders so that we can make sure no one else will have this type of interaction.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityPaula
Official Employee
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1.8K Messages
3 hours ago
@EG Thank you for moving the post to the correct support area, I hope you have a great weekend!
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