Visitor
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1 Message
Complaint about the horrible customer service
I called in about my bill increasing. I was told the “promotion” has ended and there was nothing they can do about it. I was also told it was on my statement. Considering my monthly bill was the same monthly, I don’t look at my statement but only access my account through the app to pay for my bill. Through the app does NOT say anything about my promotion ending. I spoke with a supervisor and she RUDELY hung up on me mid conversation. Unprofessional [Edited: "Profanity"]
XfinityThomasA
Official Employee
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3.6K Messages
16 days ago
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